$20 call-out fee: If a follow-up is requested and snowfall is found to be under 5 cm, including cases where 5 cm is reported but not met, a $20 call-out fee may apply.
5 cm minimum: Follow-ups are done only when snowfall reaches 5 cm.
Trigger rule: At least 51% of the driveway must meet the 5 cm requirement.
City plow block-ins: Serviced 12–24 hours after snowfall ends.
Timing: Block-in requests must be submitted 12 hours after snowfall.
