Frequently Asked Questions

We’re here to answer the most common questions we receive. If something is not covered here, feel free to contact us and we’ll be happy to help.

General Questions

We service London, Ontario for all services. For larger projects such as fencing, decks, and major landscaping, we also service Brantford, Kitchener, and nearby cities.

Yes. We carry $2 million in liability insurance.

Yes. We are a local company based in London and actively work in the areas we serve.

Most work is done by our own crews. For larger projects, trusted partners may be involved, but we remain fully responsible and let you know before any other company is on the jobsite.

No. As long as we have access to the property and clear instructions, you do not need to be home.

You can call, text, or email us. Calling is usually the fastest option during busy hours.

Yes. All services include free estimates.

Yes. We work with homeowners, landlords, and property managers.

Yes. All services require a signed contract or service agreement, including one-time jobs, seasonal services, and larger projects. This protects both you and us by clearly outlining pricing, scope of work, and responsibilities.

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General Questions

All invoices are sent digitally and paid online by approved methods such as e-transfer, credit cards, debit cards, bank deposits, cash, and cheques.

Yes. Some projects require a deposit, which is stated in the quote.

Final payment is due once the job is completed, unless stated otherwise.

Yes. A receipt is emailed once payment is completed.

Yes. HST is added to invoices.
Yes. Pricing is fixed. Our pricing is consistent and fair. The same job is priced the same for every client, and we do not change pricing based on personal factors or perceived wealth.

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General Questions

We provide landscaping, hardscaping, fences, decks, gates, and outdoor upgrades.
Yes. We build wood fences and other fence types based on the project.
Yes. We design and build decks using approved materials.
Yes. We repair existing landscaping structures when possible.
Yes. We help plan layouts that fit your space and budget.
Yes, we handle all permits if required, this will be clearly outlined in the project agreement.
Yes. All projects include full cleanup once the work is complete.

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General Questions

Yes. We provide residential snow removal services in London, Ontario.
We keep your driveway, walkways, and steps clear after every snowfall using shoveling, snow blowing, and ice melt when needed.
We aim to get to your property within about 4-8 hours after a snow event (depending on your package) once the trigger depth is met.
We come out when snow on the ground reaches around 2 inches, which is our service trigger.
Yes. Ice melt is included for free on walkways with our seasonal snow removal plans.
No. Our service plans are month-to-month for the winter season — no multi-year or long-term contracts required.
Yes. If snow keeps coming, we will keep coming until your property is cleared.
Yes. If the city plow leaves a pile at your driveway entrance, we come back and clear it for you.

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